Booking and Confirmation: To secure your airport transfer service, a valid booking request must be submitted through our official booking channels. Once received, we will send a confirmation email with the details of your reservation, including the pick-up and drop-off locations, date, time, and total cost.

Cancellation and Refunds: Cancellations made 24 hours or more before the scheduled pick-up time will receive a full refund. Cancellations made less than 24 hours before the scheduled pick-up time will not be eligible for a refund.

Flight Delays: We monitor flight arrivals to ensure our drivers are informed of any delays. However, please notify us of any significant changes in your flight schedule to avoid inconvenience.

Luggage Allowance: Each passenger is allowed one standard-sized suitcase and one carry-on bag. Extra luggage or oversized items may incur additional charges, so please inform us in advance.

Passenger Count: The number of passengers indicated during the booking must not exceed the vehicle’s capacity. For safety reasons, we cannot accommodate more passengers than legally allowed.

Child Safety Seats: We offer child safety seats upon request. Please specify the age and weight of the child during booking to ensure the appropriate seat is provided.

Waiting Time: Our drivers will wait for up to 60 minutes after the scheduled pick-up time. If you experience delays at customs, baggage claim, or any other unforeseen circumstances, please contact us immediately to arrange an alternative solution.

Changes to Booking: If you need to make changes to your reservation, such as altering the pick-up time or location, please notify us as soon as possible. Changes are subject to availability.

Driver Conduct: Our drivers are trained to provide courteous and professional service. Any form of abusive behavior towards the driver or other passengers will not be tolerated.

Force Majeure: We shall not be held liable for any delays, cancellations, or inconveniences caused by events beyond our control, including but not limited to natural disasters, strikes, or government actions.

Liability: While we take utmost care in providing safe and reliable transportation, we do not assume responsibility for personal belongings left in the vehicle.

Insurance: Our vehicles are fully insured for passenger transportation in compliance with local regulations.

Booking and Confirmation: To reserve a seat on our bus tours, a valid booking request must be made through our official booking channels. Upon receiving your request, we will confirm the availability and provide a booking confirmation with tour details, including date, time, meeting point, and total cost.

Payment: Full payment for the bus tour must be made at the time of booking to secure your reservation. We accept various payment methods, including credit cards, debit cards, and online payment platforms.

Cancellation and Refunds: Cancellations made 48 hours or more before the tour’s scheduled departure time are eligible for a full refund. Cancellations made less than 48 hours before the tour will not be eligible for a refund. No-shows or late arrivals will not receive any refund.

Tour Schedule: Please arrive at the designated meeting point at least 15 minutes before the scheduled departure time. The tour will start promptly at the specified time, and we cannot wait for latecomers.

Tour Duration: The duration of the tour may vary depending on traffic, weather, and other factors. While we make every effort to adhere to the estimated duration, we reserve the right to modify the itinerary for the safety and convenience of all participants.

Tour Inclusions: The tour package includes transportation, guided commentary, and entrance fees to specified attractions, as mentioned in the itinerary. Meals, personal expenses, and additional activities not explicitly stated are not included.

Health and Safety: Our tour participants’ safety is of utmost importance. Please follow the instructions of the tour guide and adhere to safety guidelines while on the bus and during stops.

Seating Arrangements: Seat allocation on the bus will be on a first-come, first-served basis. We cannot guarantee specific seat assignments, but we will strive to accommodate requests whenever possible.

Age and Health Restrictions: Some tours may have age or health restrictions due to the nature of the activities involved. Please check the tour details before booking, and notify us of any specific requirements or medical conditions.

Photography and Media: During the tour, photographs or videos may be taken for promotional purposes. By participating in the tour, you grant us the right to use such media without compensation or notification.

Lost Items: We are not responsible for personal belongings left on the bus or during stops. Please ensure to take all your belongings with you at each stop.

Tour Changes and Cancellations: In rare cases of unavoidable circumstances, we reserve the right to cancel or modify the tour. In such situations, participants will be offered an alternative tour or a full refund.